Outage Center

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  • outage icon Report Down Powerline
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    • Why is there no restoration time given on my outage?

    Sometimes (like during a big storm), there are so many outages at once that the level of damage for each isn't known. We don't want to offer an inaccurate expectation, so we focus on efficiently addressing outages instead.

    Get more FAQs answered >>

    Understanding Outages

    Restoring power is complex. When it comes to outages, there are a number of potential outage causes, ways to prepare and a process in place to get you back online as quickly and safely as possible. Learn more about it and get your frequently asked questions answered below.

    Photo of an Evergy truck driving to restore power

    Restoration

    Did you know? Sometimes (like during a big storm), there are so many outages at once, we don't want to give you an inaccurate expectation... so we don't offer restoration times during those periods. Or that we address critical needs first, then the largest number of customers during our restoration process. Learn about the process in place for power restoration.
    See Our Process
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    Severe Weather 

    You can't predict weather, but you can prepare. And we're experts at preparing for severe weather. So, take a look through what you may need, find out how to stay safe and get general outage map and reporting information.
    Be Prepared
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    Outage Causes

    It might surprise you to find out some of the most common outage causes include untrimmed trees, high winds, freezing rain and poor driving conditions. Find out the common causes for a power outage, what you can expect and even how you can prevent some outages.
    Learn More

    Frequently Asked Questions

    If you are home-bound and rely on electrically operated life-support equipment that doesn’t have a backup power supply, we can help you make special arrangements during power outages. You can contact us to see if you qualify or get more details here >>
    Sometimes (like during a big storm), there are so many outages at once, we don't want to give you an inaccurate expectation... so we don't offer restoration times during those periods. It's more efficient for us to focus on restoring power in larger outage situations than to incorrectly provide restoration times. 
    The restoration times we give are an estimate. Sometimes, once crews are able to get to and assess the outage, there is more damage or resources needed. This can cause a restoration time to take a little longer than originally estimated. 
    You and your neighbor may be on different sources, and because we restore power based on critical needs first then the most customers impacted, you and your neighbor's restoration may be in a different order or surprisingly not nearby each other. 

    When you view your outage on the outage map, you may see different statuses next to it. Here's what they mean:

    • Evaluating: Means that your outage is identified and a crew is evaluating the cause of the outage and determining what equipment and materials are needed to repair it
    • Assigned: Means your outage has a crew assigned to it that will head to the location as soon as they're available
    • Waiting on assignment: Our operations center is in the process of assigning a crew to restore your power

    Sometimes your status will change or go back and forth. This can happen mainly when there are a larger amount of outages and the restoration process updates to a critical or larger need elsewhere or if the crew arrives and there is more damaged than originally planned for restoration. 

    Below you can see a detailed chart of what you're responsible for and what Evergy's responsible for to help decipher...

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